Privacy policy
Last Updated: February 15, 2026
1. Introduction
DHWAKAT HERBAL (“we,” “us,” or “our”) operates this website and online store (the “Services”). We are committed to protecting your personal data and ensuring transparency in how we collect, use, store, and process your information.
This Privacy Policy describes how we handle personal data in accordance with the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.
By accessing or using our Services, you consent to the practices described in this Privacy Policy.
2. Personal Data We Collect
Under applicable Indian law, personal data means any data about an individual who is identifiable by or in relation to such data.
We may collect various categories of personal data.
Contact information may include your full name, billing address, shipping address, phone number, and email address.
Payment and transaction information may include payment method details, transaction records, and order history. Payment card details are processed securely by third-party payment gateways. We do not store complete credit or debit card numbers.
Account information may include your username, encrypted password, purchase history, and preferences.
Device and technical information may include your IP address, browser type, device type, operating system, and website usage logs.
Communication data may include customer service inquiries, feedback, reviews, and messages sent to us.
3. How We Collect Personal Data
We collect personal data directly from you when you create an account, place an order, subscribe to newsletters, or contact customer support.
We also collect data automatically through cookies, website analytics tools, and server logs.
In addition, we may receive information from service providers, including Shopify for store hosting, payment gateway providers for payment processing, and shipping or logistics partners for order fulfillment.
4. Purpose of Processing
We process personal data only for lawful and legitimate purposes. These purposes include processing and fulfilling orders, managing user accounts, delivering products, providing customer support, sending order confirmations and transactional messages, sending promotional communications where consent has been obtained, preventing fraud, enhancing security, improving website performance, and complying with legal obligations.
We process personal data only for purposes that are clear, specific, and lawful under Indian law.
5. Consent
By using our Services or providing your personal data, you consent to the collection and processing of your data as described in this Privacy Policy.
You may withdraw your consent at any time by contacting us. Withdrawal of consent may limit our ability to provide certain Services.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience, remember your preferences, analyze traffic and usage patterns, and improve website performance.
You may manage cookie preferences through your browser settings. Disabling cookies may affect certain functionalities of the website.
7. Disclosure of Personal Data
We may share personal data only when necessary and for lawful purposes. This may include sharing data with Shopify for website hosting and store management, with payment gateway providers for payment processing, with courier and logistics partners for order fulfillment, and with IT, analytics, and support service providers.
We may also disclose personal data when required by law, court order, or governmental authority.
We do not sell personal data to third parties.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes stated in this Policy, maintain transaction and tax records, and comply with legal and regulatory obligations.
Transaction records may be retained for up to seven years in accordance with applicable Indian financial and taxation laws.
After the retention period expires, personal data is securely deleted or anonymized.
9. Data Security
We implement reasonable technical and organizational safeguards to protect personal data against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or method of storage is completely secure. Users are responsible for maintaining the confidentiality of their account credentials.
10. Children’s Data
Our Services are not intended for individuals under 18 years of age.
We do not knowingly collect personal data from children. If a parent or guardian believes that a child has provided personal data, they may contact us to request deletion.
11. Cross-Border Transfer and Data Storage
DHWAKAT HERBAL operates its online store using infrastructure provided by Shopify. Personal data collected through our Services may be stored and processed on servers located in the United States of America and other jurisdictions where our service providers operate.
By using our Services and providing your personal data, you acknowledge and consent to the transfer, storage, and processing of your data outside India, including in the United States.
Such cross-border transfers are conducted in accordance with the Digital Personal Data Protection Act, 2023 and applicable Indian laws. We implement reasonable safeguards to protect your data during such transfers.
12. Your Rights Under Indian Law
Under the Digital Personal Data Protection Act, 2023, you may have the right to request access to your personal data, request correction of inaccurate or incomplete data, request erasure of personal data, withdraw consent, and seek grievance redressal.
To exercise these rights, please contact us using the details provided below.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time due to operational, legal, or regulatory changes.
The updated version will be posted on this page with a revised “Last Updated” date. Continued use of the Services after such updates constitutes acceptance of the revised Policy.
14. Grievance Redressal Mechanism (India)
In accordance with the Digital Personal Data Protection Act, 2023, DHWAKAT HERBAL has appointed the following Grievance Officer:
Name: Shreyas Ramani
Designation: Grievance Officer
Email: info@dhwakat.com
Address:
DHWAKAT HERBAL
2063, The Palladium Mall
Puna-Simada Road
Chikuwadi Varachha
Surat, Gujarat – 395010
India
If you have any concerns or complaints regarding your personal data, you may contact the Grievance Officer. We will respond within a reasonable timeframe as required under applicable Indian law.
