Terms of service
Last Updated: February 15, 2026
OVERVIEW
Welcome to DHWAKAT HERBAL. The terms “we”, “us” and “our” refer to DHWAKAT HERBAL.
DHWAKAT HERBAL operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”). The Services are powered by Shopify, which enables us to provide the online store infrastructure.
These Terms of Service (“Terms”) govern your access to and use of our Services. By accessing, browsing, or using our Services, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree, you must not use the Services.
SECTION 1 – ELIGIBILITY AND ACCOUNT
By using the Services, you represent that you are at least 18 years of age, or that you are using the Services under the supervision of a parent or legal guardian.
You agree to provide accurate, current, and complete information when creating an account or placing an order.
You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.
Accounts may not be transferred, assigned, or sold to another person.
SECTION 2 – PRODUCTS (AYURVEDIC & HERBAL)
We strive to ensure product descriptions, images, and information are accurate. However, product colors may vary depending on device settings, packaging may change without prior notice, and herbal products may vary slightly due to natural ingredients.
DHWAKAT HERBAL does not guarantee that product results will be identical for all individuals.
All products are intended for personal use only and not for resale unless expressly authorized.
SECTION 3 – MEDICAL DISCLAIMER
Our products are Ayurvedic and herbal wellness products.
They are not intended to diagnose, treat, cure, or prevent any disease unless specifically stated under applicable law.
Information on the website is for general informational purposes only.
Customers should consult a qualified healthcare professional before using herbal supplements, especially if pregnant, nursing, on medication, or suffering from medical conditions.
Use of products is at your own discretion and risk.
SECTION 4 – ORDERS AND ACCEPTANCE
Placing an order constitutes an offer to purchase.
DHWAKAT HERBAL reserves the right to accept or decline any order, limit quantities, or cancel orders in case of pricing errors, stock issues, or suspected fraud.
An order is confirmed only after payment is successfully processed and an order confirmation is sent.
All returns and refunds are governed by our Refund Policy.
SECTION 5 – PRICING AND PAYMENT
Prices are listed in Indian Rupees (INR) unless otherwise specified.
Prices are subject to change without notice.
Applicable GST and taxes will be added as per Indian law.
You agree that the payment information provided is accurate, that you are authorized to use the selected payment method, and that charges will be honored by your payment provider.
SECTION 6 – SHIPPING AND DELIVERY
Delivery timelines are estimates and not guaranteed.
We are not responsible for delays caused by courier partners, customs authorities, natural events, or events beyond our reasonable control.
Risk of loss passes to you once the product is handed over to the courier.
SECTION 7 – INTELLECTUAL PROPERTY
All content on the Services including logos, product names, text, graphics, images, and designs are the intellectual property of DHWAKAT HERBAL and are protected under applicable Indian intellectual property laws.
Unauthorized reproduction, copying, resale, or exploitation is strictly prohibited.
Shopify and related marks remain the property of Shopify.
SECTION 8 – THIRD-PARTY TOOLS & LINKS
We may provide access to third-party tools or links.
We do not control these third-party services and are not responsible for their content or policies. They are provided “as is” without warranties.
Use of third-party services is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify. However, all sales transactions occur directly between you and DHWAKAT HERBAL.
Shopify is not responsible for product quality, delivery, refunds, or disputes.
You release Shopify from any claims related to purchases from DHWAKAT HERBAL.
SECTION 10 – PRIVACY
Your use of the Services is subject to our Privacy Policy.
Certain data may also be processed by Shopify in accordance with its privacy practices.
SECTION 11 – FEEDBACK
If you submit feedback, reviews, suggestions, or content, you grant us a perpetual, royalty-free license to use it. You confirm that the content does not violate third-party rights, and we are not obligated to compensate you.
SECTION 12 – PROHIBITED USES
You may not use the Services for unlawful purposes, to violate intellectual property rights, to transmit malicious code, to harass or defame, or to collect personal data of others.
We reserve the right to terminate accounts violating these Terms.
SECTION 13 – DISCLAIMER OF WARRANTIES
The Services and products are provided on an “as is” and “as available” basis.
To the fullest extent permitted under Indian law, we disclaim all implied warranties including merchantability and fitness for a particular purpose.
We do not guarantee uninterrupted or error-free operation.
SECTION 14 – LIMITATION OF LIABILITY
To the maximum extent permitted by law, DHWAKAT HERBAL shall not be liable for indirect or consequential damages, loss of profits, loss of data, or business interruption.
Our total liability shall not exceed the amount paid by you for the product giving rise to the claim.
SECTION 15 – INDEMNIFICATION
You agree to indemnify and hold harmless DHWAKAT HERBAL and its affiliates from any claims arising from violation of these Terms, misuse of products, or violation of applicable laws.
SECTION 16 – TERMINATION
We may suspend or terminate your access at any time for violation of these Terms.
Obligations that by nature survive termination shall remain in effect.
SECTION 17 – GOVERNING LAW AND JURISDIICTION
These Terms shall be governed by and construed in accordance with the laws of India.
All disputes shall be subject to the exclusive jurisdiction of the courts located in Surat, Gujarat, India.
SECTION 18 – SEVERABILITY
If any provision is held invalid under Indian law, the remaining provisions shall continue in full force and effect.
SECTION 19 – CHANGES TO TERMS
We may update these Terms at any time. Updated versions will be posted on this page with a revised “Last Updated” date.
Continued use of the Services constitutes acceptance of revised Terms.
SECTION 20 – CONTACT INFORMATION
DHWAKAT HERBAL
2063, The Palladium Mall
Puna-Simada Road
Chikuwadi Varachha
Surat, Gujarat – 395010
India
Email: info@dhwakat.com
